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Repair Center

Repair Center

In a Fix? Ben Meadows Can Help!

Is your compass leading you astray? Is your increment borer coming up short? When your trusted tools stop working as expected, Ben Meadows can get them back to like-new condition.
Contact the Repairs Department
1-800-241-6401
8 a.m. to 4:30 p.m. CT, Monday–Friday
email: productpros@benmeadows.com

Our in-house repair shop can handle some pretty big jobs. But, you don't have to worry about your repair getting lost in the shuffle. In fact, there's a good chance that the Product Pro™ you speak to about a repair will be the same person to perform the service. This "small shop" mentality keeps quality high and turnaround times fast!

Clinometer and Compass Repair

Clinometers and compass in for repairs

Our skilled repair technicians can refurbish your Suunto aluminum-housed PM-5 Clinometers and KB-14 Compasses. Service includes capsule replacement, instrument cleaning and calibration.

• Clinometer Service: $83.95 + $5.00 shipping
• Compass Service: $64.95 + $5.00 shipping

Ben Meadows is a Suunto-authorized repair center

Increment Borer Reconditioning

We can also recondition damaged increment borers. If it has nicks or cuts or the cutting surface just needs sharpening, request our professional increment borer service. Reconditioning will help extend the life of borers and make them easier to use.

• Increment Borer sharpening: $25.00 + $8.00 shipping
Note: borers with nicks 1/16" deep or greater are not serviceable.

Increment borer before sharpening Increment borer after sharpening

Diameter Tape Repairs

Our technicians can replace components to extend the life or functionality of diameter tapes. Installing replacement tape reels on used models is a popular service, but we can also install a Quick-Release Tape End Nail (No. 122212) or Dymax Repair End (No. 121425) on brand new tapes before delivery.

• Replacement Tape Installation: $20.00 + $5.00 shipping (additional charge for parts)
• Tape End Replacement: $2.00 (additional charge for parts)

To arrange any of the repairs listed above, please call 1-800-241-6401 , or, fill out a Repairs Request Form and include it with your shipment.

Remember to package items securely and include a return address and contact information with your shipment. Please note whether you'd like to be contacted before your item is repaired.

Ship items for repair via trackable method (not regular USPS) to:
Ben Meadows
Attn Repairs
401 S. Wright Rd.
Janesville, WI 53546

Ben Meadows has a wide network of vendors and authorized repair centers. If there's a repair our technicians can't complete in-house, we will happily coordinate repairs with the manufacturer to streamline the process.

Third-party repairs available for the following brands:
Onset® (data retrieval)
Bushnell®
AMS
Brunton®
CST/berger®
Garmin®
SOKKIA®
Johnson Level
YSI®

To initiate a third-party repair, call 1-800-241-6401 and speak to a Product Pro™

Don't see the brand you're looking for on the list above? Give us a call. We'll be happy to use our contacts and make every attempt possible to coordinate a repair on your behalf.

When all else fails… If your item is beyond repair and you believe the problem is the result of a defect in materials or workmanship, you may be able to obtain service or replacement via a manufacturer-provided, lifetime warranty.

Consult the following list of Lifetime-Warrantied products. We've included contact information so your can begin the warranty authorization process if applicable.

  • Silva Compasses
    Contact Silva Consumer Services Department
    (800) 572-8822
  • Suunto A, M, MC, MB and Clipper compasses
    Contact Suunto Customer Support
    (855) 258-0900
  • Brunton Pocket Transits
    Contact Brunton Customer Support
    (800) 443-4871
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