Technical Support Questions

• How can I contact Ben Meadow's Technical Staff?
• Can I call the toll-free phone number (800-241-6401) from outside the U.S. and Canada?
• What information can I get when I contact your technical staff?
• Can I get technical assistance even if I've never placed an order?
• How soon can I expect an answer to my question?
• Will you go to a customer's location to do on-site training?
• Do you do service/maintenance for the products you sell?
• Do you install the products you sell?

How can I contact Ben Meadow's Technical Staff?

• Send e-mail to tech@benmeadows.com
• Call 800-241-6401 (phone lines are open 7 a.m. to 7 p.m. CT, Monday thru Friday)
• Fax toll-free 800-628-2068 in the U.S. and Canada, or 608-743-8007 worldwide
• Send mail to Ben Meadows Company, PO Box 5277, Janesville, WI 53547-9916

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Can I call the toll-free phone number (800-241-6401) from outside the U.S. and Canada?

Yes, you can reach us toll-free from many countries using AT&T's Direct™ Service Access Codes. This code is NOT the same as your usual international calling code. Click here for more information on this service.

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What information can I get when I contact your technical staff?

• Product Applications
• Manufacturer Recommendations
• Product Service and Maintenance
• Product Specifications

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Can I get technical assistance even if I've never placed an order?

Certainly. Our technical support staff can help ensure that you order the correct product for your application.

Even if your question isn't about a product we carry, we will be happy to see if we can help you.

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How soon can I expect an answer to my question?

Most of the time we answer questions before you hang up the phone. Our electronic database of product information lets us look up documents without leaving our desks! We can even fax these documents to you without leaving the phone.

If we can't answer your question immediately, our goal is to resolve the issue within 24 hours. We may not be able to answer every question, but we will make every effort to find someone who can.

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Will you go to a customer's location to do on-site training?

Not at this time. However, our Technical Department is staffed from 7 a.m. to 5 p.m. CT to give technical assistance. Call 800-241-6401 with your questions.

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Do you do service/maintenance for the products you sell?

Our factory-trained technicians will service, or coordinate the service, for many of the products we sell. Call our Technical Department and describe the problem. One of our technicians will work up a free estimate, including cost and turnaround time and get right back to you.

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Do you install the products you sell?

No we do not. Our Technical Department can help you with any questions you have over the phone, but we do not conduct site installations. You can call 800-241-6401 with your product installation questions before or after you order.

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