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Product Ordering and Pricing Questions
How can I place orders with you?
Can I call the toll-free phone number (800-241-6401) from outside the U.S. and Canada? Yes, you can reach us toll-free from many countries using AT&T's Direct Service™ Access Codes. This code is not the same as your usual international calling code. Click here for more information on this service. Does anyone at Ben Meadows speak Spanish? We have several customer service representatives who speak Spanish. If you wish to speak to one, just call the toll-free order number (800-241-6401) and ask for extension 3925 or a Spanish speaking representative. What are your terms and conditions? See our Site Access Terms for complete list of our terms. Is the Ben Meadows on-line order form secure? As always, we use SSL encryption to protect your order information. Your order information is automatically encrypted, keeping it private and protected. Do you have distributors or representatives who can visit my location? We consider our catalog our distributor. We do not use sales representatives. However, we are always looking for ways to serve you better. If you have special needs, let us know. We'll work with you to see if we can assist you. I order the same items frequently, can I get them shipped automatically on a regular basis? We can set up a Scheduled Release. This tells us what, when (typically once a month), where and how many to ship, all with just one purchase order! Not only can this save you time, you'll save valuable inventory space by planning incoming supplies to arrive just as you need them. Can I order products not listed in your catalogs? Ben Meadows buys from hundreds of suppliers, but we may not show their entire product line in our catalogs. However, if you need a product not shown in the catalog, let us know. We will contact the vendor(s) and give you a special product quotation including pricing good for 60 days. How do I place my first order? It only takes a few minutes to get the information we need to process your order. If you call in your first order, just let the Customer Service Representative know that you haven't purchased from us before and we'll assign you a Buyer ID number. If you place your first order online or by fax, we will assign you a Buyer ID number when the order enters our system. Why do I need a Buyer ID number? This number saves you time when you order. Everyone who orders from Ben Meadows receives their own Buyer ID number. This allows our Customer Service Representatives to quickly retrieve information unique to you and eliminates the need for you to repeat address information each time you place an order. If you have a catalog, your BUYER ID NUMBER appears in a blue box on the back cover. What do your Customer Service Representatives mean when they ask for my Catalog Key Code? This number lets us know which catalog, mailing or on-line document you're ordering from and helps us stay up-to-date on which products you need most. If you have a catalog, your KEY CODE appears in the pink box on the back cover. Why do I get a reference number? You'll receive a reference number for every order you place. Keep this number handy. It will save you time if you call to check on your order.
By placing an order an account will be automatically set up for your company. We may contact you for additional credit information. If you would like to set up an account before placing an order, simply give us your Dunn & Bradstreet number or three credit references. Can I order even if I don't want to set up an account? By placing an order an account will be automatically set up for your company. However, this does not mean your order must be placed "on account." We do accept prepayment and credit cards. (See What are my Payment Options?) There are two ways to save at Ben Meadows...
No. Sales tax will be added only to orders shipping to CA, CT, FL, IA, IL, MI, NJ, NY, SC, TX and WI. How long do you guarantee your prices? Prices are subject to change. All published prices are in either U.S. or Canadian dollars, and must be paid in the published currency. What do you mean by 100% satisfaction guarantee? We stand behind the quality and condition of our products. You must be completely satisfied with your order or we'll take it back-even if you just changed your mind. Note: Custom products are not returnable unless the mistake is due to Ben Meadows' error. What happens if a product I order is damaged in shipment? We take great care in filling, checking and packing your order. If, however, your merchandise is damaged during shipment, please note the damage on the delivery receipt and obtain an inspection report from the truck line immediately. Then call us at 800-241-6401. (See How do I return a product?) Follow these simple steps for a hassle-free return.
That's all there is to it. You'll get fast, courteous service-with no hassles or restocking fees to pay. We guarantee it! Do you have a re-stocking or return fee? No we don't. Call us for a return authorization number then ship the product(s) back to us and we'll gladly refund or credit your account. No COD shipments please. We encourage customers to take advantage of our 100% satisfaction guarantee and order a product, then return it for a refund or exchange if not satisfied. However, we will send samples of certain products. Please contact our Customer Service Department at 800-241-6401 for more details. Why does access to the Ben Meadows Web site require cookies? Does Ben Meadows use cookies? The simple answer is yes. First we'll explain what cookies are and then we'll address why we use them. Cookies are one-line text files that contain absolutely no personal information about you, nor do they "hold" your credit card account number. The cookie file is sent to your browser from our site when you register. It allows computers to "recognize" each other. When you return to the Ben Meadows Web site, a number in the text associates your computer with the information we're storing for you at Ben Meadows.com. What this means to you is that when you return to our site from the same computer, using the same password, your account information is available to you without requiring you to log in again. It saves you time and makes our site more helpful... it allows you to keep track of what you've ordered or maintain a running shopping list, for example. If you don't want to keep your Ben Meadows cookies, you can delete them by "logging off" the site and signing in each time you return.
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